tekmounts privacy policy

1. About This Policy

Tekmounts Pty Ltd (“Tekmounts”, “we”, “us”, “our”) designs and manufactures rugged, Territory-built Starlink housings and connectivity systems.
We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights.
By using our website, contacting us, or trading with us, you agree to this policy.

2. What We Collect

We may collect personal and business information such as:

• Names, job titles, phone numbers, postal and email addresses

• Company trading details, ABN/ACN, and account information

• Order, payment, and warranty details

• Credit references, trade history, or identification (where required for account setup)

• Technical or usage information if you interact with our website or email marketing

We only collect information that’s reasonably necessary for our business activities.

3. How We Collect It

We collect information when you:

• Contact us, request a quote, or create a trade account

• Apply for credit or complete onboarding paperwork

• Purchase or install Tekmounts products

• Visit our website or social pages

• Communicate with our team by phone, email, or at events

Sometimes we receive information from partners, suppliers, or publicly available sources where it helps us verify business details.

4. How We Use Personal Information

We use your information to:

• Assess and manage credit and trade applications

• Process orders, deliveries, invoices, and warranties

• Communicate with you about products, updates, and service notices

• Comply with legal, tax, and regulatory obligations

• Protect Tekmounts’ lawful interests and prevent fraud

We do not sell or rent your personal information.

5. Disclosure of Information

We may share information with:

• Credit reporting agencies, trade referees, or trade insurers

• Freight companies, installers, or other contractors assisting with delivery

• Related entities or professional advisers

• IT and cloud providers that store or process data for us (including those located in Australia, Singapore, or the United States)

• Regulatory or government authorities where required by law

We make sure all service providers handle data safely and in line with the Australian Privacy Principles.

6. Website & Cookies

Our website uses basic analytics tools to understand visitor activity.
We don’t track individuals or store sensitive data in cookies.
You can change your browser settings to refuse cookies if you prefer.

7. Access & Correction

You have the right to access or correct your personal information.
Please email admin@tekmounts.com.au with your request.
We’ll respond within 30 days unless law prevents us from doing so.

8. Complaints

If you believe we’ve mishandled your personal information, contact us via admin@tekmounts.com.au.
We’ll acknowledge your complaint within five (5) business days and aim to resolve it within 30 days.
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Security

We store information securely using physical and digital safeguards, including restricted systems access, encryption, and monitored backups.
When data is no longer needed, we securely delete or de-identify it.

10. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website at www.tekmounts.com.au/privacy.
Your continued interaction with Tekmounts after updates means you accept the revised policy.