Help Center
Tekmounts FAQ's
Weather & Environment
Rarely. Thick cloud alone has little impact. Speeds and latency are generally close to normal unless there’s active rain or wet snow.
Rain is the big one. Expect ~30–50% slower downloads and ~40–55% slower uploads in moderate–heavy rain. In stronger cells you may see brief drop-outs (a few seconds). Service typically rebounds as the rain eases.
In intense bursts, plan for ~50%+ speed loss and short zero-throughput blips. It’s usually temporary and tracks the severity of the cell.
Yes. If there’s a storm near the ground station serving you, you can see slowdowns or short interruptions even under clear local skies.
Wind doesn’t block the signal, but a wobbly dish does. Use a rigid mount. For harsh environments, Starlink’s Performance/Gen-3 hardware has higher environmental ratings and wind survivability than the Standard kit.
Wet build-up on the dish can block the line-of-sight. Starlink dishes have heaters to shed snow/ice, but you may still need to clear heavy accumulation.
The signal’s fine; your electronics aren’t. Use surge protection/UPS and unplug during lightning if possible to avoid damage.
• Clear view of sky (avoid trees/roofs—wet foliage worsens fades).
• Mount high and solid so water can’t pool and the dish can’t sway.
• Weather-seal cables; keep power stable (UPS).
• Choose hardware to suit climate (Performance kit for tropical/high-wind).
• Have a fallback for critical comms (offline maps, cached files, text-first apps).
Yes. Head to IP address 192.168.8.1 and follow the prompts.
Tip: Don’t forget your password — losing it means you’ll need to reset your router to factory settings.
No, clouds alone rarely cause outages. Drop-outs are typically tied to rain intensity, wet build-up, obstructions, or storms at the ground station.
Rule of thumb vs clear-sky:
• Light–moderate rain: ~70–85% of normal
• Moderate–heavy rain: ~50–70% of normal
• Intense tropical downpour: ≤50% of normal + short blips possible
Example: If you usually get 200 Mbps, expect ~100–140 Mbps in heavy rain.
System & Performance
Official specs: Starlink Mini averages 25-40 W in use (15 W idle)
On a 12V system that’s roughly 2–3.3 amps under normal load (25-40W ÷ 12V).
For a full-day run (e.g. 10 hours), you’ll want a battery with 100Ah or more and a charging source (e.g. solar or alternator) for margin.
Starlink states that users typically see download speeds between 25 and 220 Mbps, with most customers achieving over 100 Mbps, and upload speeds between 5 and 20 Mbps under normal conditions.
In real-world Australian use, independent testing reports averages of around 215 Mbps download and 31 Mbps upload, depending on plan and region.
Latency is usually in the 25–60 ms range.
Performance can vary with plan tier, network congestion, and local factors such as obstructions or interference.
Starlink states that users typically see download speeds between 25 and 220 Mbps, with most users getting over 100 Mbps, and upload speeds between 5 and 20 Mbps under normal conditions.
In real-world Australian deployments, reported averages include ~215 Mbps download / ~31 Mbps upload depending on plan and region.
Latency generally falls in the 25–60 ms range on land.
Performance can vary due to plan tier, network congestion, and local conditions (obstructions, interference, etc.).
The Starlink Mini uses around 20–40W during normal use and about 15W when idle.
For planning, most people allow for about 1 kWh per day.
Yes. The Tekmount system is designed for 12V and 24V vehicle systems.
Many users run Starlink Mini directly from a dual battery with DC–DC charger or via alternator top-up.
We recommend using a clean power supply (no cheap inverters) for stable performance.
Yes. Tekmount housings are tested for vibration and shock resistance.
Systems are in daily use on mine sites, trucks, side-by-sides, and marine vessels.
The mount isolates the Starlink unit from engine vibration, corrugations, and impact, extending service life.
Starlink Mini: Designed for portability and vehicle setups. Average download 50–250 Mbps, upload 8–20 Mbps, latency 25–60 ms.
Standard Kit: Slightly higher sustained throughput, larger dish, best for fixed residential.
Business/Performance Kits: Larger dish + priority bandwidth, designed for enterprise with higher uptime guarantees.
Across Australia, the Mini performs well for vehicles, small sites, and mobile teams. The Business kit is only necessary for enterprise-grade, guaranteed uptime.
Ownership & Warranty
No. Using a Tekmount Mini enclosure does not void your Starlink warranty.
Tekmounts provides its own 24-month warranty on our products.
Tekmounts warrants our products to be free from defects in materials and workmanship under normal use for 24 months from the date of purchase. During this period, Tekmounts will, at its discretion, repair or replace any part found to be defective.
Note: Warranty does not cover misuse, improper installation, or damage from external factors (e.g. storms, accidents, modifications).
Returns are accepted within 30 days of purchase if the unit is unused and in its original condition. Once installed or used in the field, returns cannot be accepted. Please contact us before returning a product for approval and instructions.
If your Tekmount arrives faulty or damaged, we’ll repair or replace it under warranty at no cost.
Send us proof of purchase, photos of the issue, and a short description. Most claims are resolved quickly through repair or replacement.
Setup & User Control.
Setup is guided through the Starlink app, including dish alignment and connection checks. See the official Starlink support site for the latest setup instructions.
Yes. You can update your Starlink Wi-Fi settings anytime through the Starlink app. Full step-by-step instructions are available on the official Starlink support site.
Yes. The Starlink app provides real-time speed tests, outage logs, and connected device management. Details are on the Starlink support site.
Updates are automatic. Your dish and app will install the latest software when connected. For more info, see the Starlink support site.
Yes. Billing and service management are handled directly through your Starlink account. Visit Starlink.com to manage subscriptions.
